Personnel shall be trained and qualified in accordance with the assigned task. The training programme should have the following characteristics:

• Provide understanding of the quality assurance programme

• Describe the elements and the operation of the installation

• Provide on-the-job training

• Consider specific qualifications when required

• Ensure updating to the state-of-the-art

• Contain periodic requalification

• Require competent instructors

• Be submitted to ongoing assessment of effectiveness.

21.1.2 Deviations

All deviations from the specified criteria shall be recorded and assessed in order to identify and implement the applicable actions to solve the devia­tion and prevent its recurrence.

The methodology should establish measures to promptly identify, classify, analyse and correct elements, processes and behaviours that do not meet the applicable expectations. Actions to solve deviations should address the causes in order to avoid recurrences.